Privacy Policy

1. Scope

This Privacy Policy applies to the EAST mobile app, website, and admin tools. It explains how we collect, use, and protect information when you request rides, provide services, or manage the platform.

2. Information we collect

• Account and profile data, such as name, phone, email, and profile photo.
• Driver onboarding data, such as licensing, insurance, and vehicle details.
• Trip and delivery data, including pickup and dropoff, route, timestamps, and ratings.
• Payment and wallet data, including transaction history and payment method tokens.
• Support and safety reports, messages, calls, and dispute records.
• Device and app data, including device identifiers, IP address, app version, and diagnostic logs.

3. Location data

We collect precise location data when the app is in use to match riders and drivers, estimate ETAs, and improve routing. You can manage location permissions in your device settings, but disabling them may limit core features.

4. App permissions

• Location for matching, navigation, and safety features.
• Camera and photos for profile images and document verification when required.
• Microphone for in-app calls and support features you choose to use.
• Notifications for trip updates, receipts, and safety alerts.

5. How we use information

• Provide, personalize, and improve platform services.
• Process payments, manage the wallet, and prevent fraud.
• Maintain safety monitoring, respond to incidents, and deliver customer support.
• Send service messages, updates, and marketing with opt-out options.
• Analyze performance, troubleshoot issues, and conduct internal audits.

6. Sharing and disclosure

We share information with riders and drivers to complete trips, with payment processors and service providers to operate the platform, and with authorities when required by law. We do not sell personal data.

7. Payments and wallet

PayPal is used to fund driver wallets only. Payment processors handle transactions, and we do not store full card numbers on our servers.

8. Website cookies and analytics

Our website may use cookies or similar technologies to keep the site functioning, remember preferences, and measure performance. You can control cookies through your browser.

9. Data retention

We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our terms. When an account-deletion request is completed, we retain only records needed for legal, tax, accounting, safety, fraud-prevention, dispute-resolution, or security purposes for up to seven years after account closure, then delete or anonymize them where legally permitted.

10. Security

We use encryption, access controls, monitoring, and least privilege practices to protect data. No system is perfectly secure, but we apply industry standard safeguards.

11. Your choices and rights

• Request account and data deletion.
• Opt out of marketing messages at any time.
• Manage location, notifications, and other permissions in your device settings.
• Request a copy of your account data from support.

12. Children's privacy

EAST is not intended for users under 18. We do not knowingly collect data from minors.

13. International transfers

Your data may be processed in countries other than where you live. We apply appropriate safeguards to protect information.

14. Changes to this policy

We may update this policy periodically. Updates will be posted on this page and in the app.

15. Contact

For privacy questions, contact eastllc@inbox.eu.