Delete your EAST account

Request account deletion

Send your request from the email address registered to your EAST account. Include your account email address, phone number, and display name so that we can locate the correct account.

Email EAST to request deletion

If you cannot use your registered email address, explain this in your message. We may ask for reasonable verification to protect your account from an unauthorized deletion request.

What happens next

1. We confirm that the request is from, or authorized by, the account holder.
2. We disable access to the account and process the deletion request.
3. We confirm completion by email.

We aim to complete verified requests within 30 days. You do not need to cancel a subscription because EAST does not offer app subscriptions.

Data we delete

When we complete an account-deletion request, we delete or anonymize personal data associated with the account, including:

• Authentication credentials and account profile information.
• Contact details, saved locations, preferences, and device push tokens.
• Active ride or delivery requests and account-specific wallet profile data.
• Driver application, vehicle, and verification-document data when it is not required to be retained.

Data we may retain

We may retain completed trip and delivery records, receipts, payment or payout records, safety and support reports, fraud-prevention and security logs, and deletion-request records when necessary for legal, tax, accounting, fraud-prevention, dispute-resolution, or security purposes.

These retained records are kept only for the applicable purpose, for up to seven years after account closure, then deleted or anonymized where legally permitted.

Need help?

For questions about this process, email eastllcapp@gmail.com. See our Privacy Policy for more information about how EAST handles personal data.