Frequently asked questions
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How do I request a ride?
Open the app, enter pickup and dropoff, review the fare, and tap confirm. You can track your driver instantly.
Are there cancellation fees?
A small fee may apply if a driver is already en route. The app shows the policy before you cancel.
What payment methods are accepted?
Riders and courier customers pay in cash only. Wallet topups are available to ride and courier drivers and are funded by PayPal or in-app giftcards.
What are the driver requirements?
Drivers need a valid license, approved vehicle, insurance, and a background check before activation.
How do driver payouts work?
Drivers are not paid weekly. They collect cash rides. Ride and courier drivers can top up an EAST wallet with PayPal or giftcards.
What is the EAST platform fee?
EAST takes a 15% platform fee from each ride. Drivers keep the remaining 85%.
What ride tiers and services are available?
Choose motorbike, standard, or luxury rides, plus courier services for small and large items.
How are tolls and surcharges handled?
Toll fees are passed through at cost. Surcharges apply for after-hours trips, extra stops, or large-item courier handling.
Where does EAST operate?
EAST operates islandwide in every parish with mapped safe zones and local service rules.
How do drivers contact support?
Driver support is available 24/7 through the in-app help center or the emergency line for active trips.
How does the safety system work?
Every trip is monitored. Riders and drivers can trigger SOS, and support teams respond immediately.
How do admins access the web panel?
Admins log in through the secure portal and are redirected to the EAST web panel for onboarding, safety, and support queues.
Where can I find policies and documents?
Visit the Documents page for terms, privacy, safety guidelines, and driver agreements.
How is my account verified?
Rider accounts use secure verification, and drivers complete document checks before going online.