Community Guidelines

1. Purpose and scope

These guidelines set professional standards for all riders, drivers, couriers, and administrators using the EAST mobile app, website, and admin tools. Everyone is expected to act safely, respectfully, and in compliance with applicable laws.

2. Respect, inclusion, and professionalism

• Use respectful language and tone in all interactions.
• Do not harass, threaten, or discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, or any other protected status.
• Treat service animals and accessibility requests with care and dignity.

3. Safety and lawful conduct

• Follow traffic laws, local regulations, and safety rules.
• Wear seatbelts or helmets when required and never request unsafe maneuvers.
• No weapons, violence, or dangerous items during trips or deliveries.
• Report emergencies or safety incidents immediately through in-app support or local authorities.

4. Communication standards

• Keep messages clear, brief, and task-focused.
• No spam, solicitation, or off-platform promotions.
• Use in-app chat or call tools and avoid sharing personal contact information publicly.

5. Pickups, dropoffs, and punctuality

• Provide accurate pickup and dropoff details.
• Be ready when the driver arrives and follow wait-time rules.
• Communicate delays early and cancel promptly if plans change.

6. Rider expectations

• Respect driver time, property, and vehicle rules.
• Keep vehicles clean and avoid smoking, vaping, or disruptive behavior.
• Riders under 18 must be accompanied by a responsible adult unless local law allows otherwise.
• Confirm the correct vehicle and driver details before the trip.

7. Driver expectations

• Maintain valid licensing, insurance, and vehicle standards.
• Keep vehicles clean, safe, and ready for service.
• Confirm rider identity and follow the requested route unless changes are agreed in-app.
• No extra passengers or unauthorized stops.

8. Courier expectations

• Deliver legal, properly packaged items only.
• No hazardous materials, weapons, or prohibited goods.
• Verify pickup and dropoff details and share delivery updates through the app.

9. Payments and pricing integrity

• Charge or pay only the fare shown in the app, including disclosed tolls and surcharges.
• No off-platform payments or fee negotiations.
• Cash rides are permitted when shown in-app; always confirm the official fare.

10. Privacy and recording

• Do not record audio or video without consent.
• Keep trip details, contact info, and personal data confidential.
• Use platform tools only for trip-related communications.

11. Ratings, feedback, and reporting

• Provide honest, factual feedback without retaliation.
• Report safety issues, abuse, or fraud promptly.
• Cooperate with support investigations when requested.

12. Enforcement

Violations may result in warnings, temporary holds, account suspension, or permanent removal from the platform. EAST may contact law enforcement when required for safety or legal compliance.

13. Contact

Questions about these guidelines can be sent to eastllc@inbox.eu.